In this article, we will look at how 1win play support works. We will familiarize ourselves with the main reasons why players contact it. We will find out which ways of contacting the hotline are the most effective and fastest. We will also tell you how to act when the support operator does not answer.
Using email, you can attach screenshots of documents and bets. You can write to 1win from any e-mail address, but to speed up the response it is better to do it from the e-mail specified when registering on the bookmaker’s website.
The average term of processing requests by e-mail is one day.
Phone number
Clicking on the handset button, you can see the official technical support phone number. This method of communication is the second most efficient. The average connection time with the operator is from 5 to 20 minutes. During the dialog, you can get answers to all the questions you are interested in.
To call 1win from abroad, you need to use a separate phone number.
Live Chat
This is the most effective and easy way to contact the operator. Clicking on the “Talk” button in the bottom right corner of the bookmaker’s official portal will open the chat, where you need to write your message. Clicking on the “Send” button activates a live dialog with a consultant. The average waiting time for a response is from 2 to 7 minutes.
Contacting 1win support in the mobile app
1win support in the app is presented in the format of an online chat – the same as on the website of the bookmaker. There are no differences in the work of the chat when comparing the PC version, the 1win app on Android and iOS.
Communication via the mobile version
How can you contact the support team at 1win from a smartphone, if the bettor has not installed the app? To do this, you can use the mobile version, adapted to run from phones and tablets. It opens through a browser and fully duplicates the functionality of the desktop platform. You can use online chat, hotline, or e-mail to contact the support team. Tech support contacts are listed in the footer of the mobile site.
What to do if the support service does not answer?
If the support operator does not answer you within the period specified by the regulations, then you need to try alternative ways of communication, which are listed in our material. For example, you contacted tech support via online chat – and there is no answer, then try calling, and so on. Remember that the highest priority options for communication are online chat and phone numbers. During the time the bookmaker has been in operation, there have been no reliable confirmations when all channels for communication did not respond.
Conclusion
Summarizing the results, let’s highlight the main theses:
- If there are any questions or problems related to the work of the bookmaker or the course of the game process, there is no need to be afraid or embarrassed to contact the bookmaker’s support; This is a completely routine procedure;
- The fastest way to contact the support operator is online chat;
- Communication with the hotline in mobile and PC versions is presented in the same way;
- 1win support does not answer – try all ways to contact.
Online casino support service is always happy to help you with various questions. The main thing is not to keep silent and immediately seek help from consultants.
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